General Terms and Conditions

Article 1. General provisions
1. By browsing this area, users access Sacadranca, accessible via the URL: www.sacadranca.com. Browsing and placing a purchase order on the site implies acceptance of the Terms and Conditions and Data Protection Policies adopted by the site, as indicated therein.

2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by:
Michela Coletta
Place of birth: Forlì (FC)
Date of birth: July 24, 1984
Residence: Via Bruciapecore, 29
Tax Code: CLTMHL84L64D704L
VAT number: 04233800400

3. Before accessing the products provided by the site, the user is required to read these General Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.

4. The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale, the terms of which Sacadranca reserves the right to modify unilaterally and without notice.

Art 2. Object

1. These General Conditions of Sale govern the offer, forwarding, and acceptance of purchase orders for products on Sacadranca and do not, however, govern the provision of services or the sale of products by parties other than the seller who are present on the same site via links, banners, or other hypertext links.

2. Before placing orders and purchasing products and services from other parties, we recommend checking their terms and conditions of sale.

Art. 3. Conclusion of the contract
1. The publication of the Products displayed on the Site constitutes an invitation to the Customer to submit a contractual purchase proposal. The order submitted by the Customer constitutes a contractual proposal and implies full knowledge and acceptance of these General Conditions.

2. Each Purchase Agreement entered into between Sacadranca and the Customer shall be deemed concluded upon Sacadranca's sending of acceptance of the order to the Customer's email address. This confirmation message will indicate an "Order Number," to be used in all subsequent communications with Sacadranca. The message will contain, in addition to the information required by law, all data entered by the Customer, who undertakes to verify its accuracy and promptly communicate any corrections. Any additional costs resulting from errors in the data not promptly reported will be the sole responsibility of the Customer.
3. Each order can be viewed by the Customer on the Site, in his/her personal area, if he/she is registered, or by contacting Sacadranca Customer Service, immediately after sending the order itself.
4. Occasional unavailability of the Products offered may occur. In this case, if the Products chosen by the Customer are not available, in whole or in part, the order will be sent with the available products after having sent notification to the Customer regarding the unavailable products.
5. Sacadranca has the right to accept or reject, at its sole discretion, the order sent by the Customer, without the latter being able to make any claims or rights of any kind, for any reason, including compensation, in the event of non-acceptance of the order itself.
6. In particular, Sacadranca reserves the right to refuse purchase proposals and cancel orders that do not provide sufficient guarantees of solvency or if, even following a comparison with the circuit that manages credit card payments, anomalies are found in the transactions and payment methods used by the Customer.
7. The Customer may verify the contents of the concluded purchase contracts at any time by accessing their personal area of the Site, if registered, or by contacting Sacadranca Customer Service.
Article 4. Registered users
1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his/her personal data correctly and truthfully.
2. Once registered, the user will receive a confirmation email in the same email they provided. Confirmation must be sent within 10 days. After this period, if confirmation is not received, Sacadranca will be released from all obligations to the user.
3. Confirmation will in any case release Sacadranca from any liability regarding the data provided by the user. The user undertakes to promptly inform Sacadranca of any changes to their data provided at any time.
4. If the user provides inaccurate or incomplete data, or if the interested parties dispute the payments made, Sacadranca will have the right to not activate or suspend the service until the relevant deficiencies are rectified.
5. Upon the user's first request to activate a profile, Sacadranca will assign them a username and password. The user acknowledges that these identifiers constitute the system for validating the user's access to the Services and the only system capable of identifying the user. Any actions performed through such access will be attributed to the user and will be binding on the user.
6. The user undertakes to maintain the confidentiality of his/her access data and to safeguard them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5. Products offered
1. Sacadranca markets:
Cosmetic contact lenses
Make up and accessories
Wigs and accessories
Men's and women's clothing
Lens holder
2. All products offered are illustrated in detail on the site, within the respective sections, divided by product category.

Art. 6. Purchase procedure
1. The Customer may purchase the Products featured in the Sacadranca electronic catalogue, illustrated in detail on the Site within the respective product category sections, as described in the relevant information sheets contained on the Site, respecting the technical access procedures illustrated therein.

2. To purchase Products, the Customer must register on the Site by entering their personal details, following the instructions provided by the registration program, and must complete and send to Sacadranca the electronic order form available on the site, following the instructions provided therein. Purchase orders must be filled out accurately in all their parts.
3. The Customer must place the selected Products in the appropriate "Cart" and, after choosing the courier and viewing and accepting the delivery costs, can proceed with the purchase.
4. If the customer needs to modify the purchase order or change some of the data contained therein, he or she must follow the specific modification procedure on the Site. In particular, the Customer will have the right to modify the quantity of the Products he or she intends to purchase, adding or removing one or more Products from the Cart.
5. Once this operation is completed, the Customer will see a screen containing the summary of the purchase order, including delivery costs, with a request for further confirmation of the purchase procedure.
6. After viewing the summary, the Customer must select the desired payment type and send the order by clicking on the appropriate button.

Article 7. Payment methods and prices
1. The price of the products will be that indicated from time to time on the site, except in the case of an obvious error.
2. In the event of an error, Sacadranca will notify the buyer as soon as possible, allowing confirmation or cancellation of the order at the correct price. In any case, Sacadranca will not be obliged to supply the item sold at the incorrectly indicated lower price.
3. Prices on the site include VAT. Prices are subject to change at any time. Changes do not affect orders for which an order confirmation has already been sent.
4. Payment can be made via:

Credit/debit and prepaid cards;
Postepay;
Bank transfer;
PayPal;
Mark;
Satispay.

Art 8. Delivery
1. Sacadranca ships throughout Italy, including the Vatican City and the Republic of San Marino.
2. Sacadranca will only deliver to the user's home address, provided at the time of purchase, or to a locker/collection point using the InPost shipping method.
3. Delivery within Italy is generally made within 1-4 working days, or, if no delivery date is specified, within the time frame estimated when selecting the delivery method and, in any case, within a maximum of thirty days from the date of confirmation.
4. For European Union countries, delivery will be made within 5-10 working days, and in any case, within a maximum of thirty days.
5. In non-EU territories, delivery will take approximately 5-10 working days.
6. If delivery is not possible, the order will be sent to the warehouse. A notice will be provided specifying the order's location and how to arrange a new delivery.
7. If you are unable to be present at the delivery location at the agreed time, please contact us again to arrange a new delivery date.
8. If delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
9. As a result of termination, all amounts will be refunded, including delivery costs, excluding any additional costs resulting from choosing a delivery method other than the standard method offered, without undue delay and, in any case, within 10 days of the date of termination. Transportation costs resulting from termination may be additional and will be borne by the buyer.
10. Shipping costs are the responsibility of the buyer and are explicitly highlighted when placing the order.

Art 9. Transfer of risk
1. Risks relating to the products will pass to the buyer upon delivery. Ownership of the products is deemed acquired upon receipt of full payment of all amounts due for the products, including shipping costs, or upon delivery, if this occurs later.

Art 10. Non-conformity of products and defective products
1. The Products offered on the Site comply with national and EU legislation. The images and colors of the Products published on the Site may differ from the actual ones due to the local settings of the systems and/or tools used to view them.

2. In the event of a lack of conformity of the purchased Products with respect to the description published on the Site and in the event of a faulty or defective Product, the Customer has the right to an immediate refund for the non-compliant item, upon sending photographs highlighting the damage or non-conformity of the Product via email in the Customer Service section.
3. Sacadranca staff will then send a communication indicating the refund method, which may be, at the Customer's discretion, also via discount coupons for the next purchase exceeding the value of the goods to be refunded, excluding any further liability on the part of Sacadranca, for any reason whatsoever.
4. In any case, the provisions regarding the legal guarantee of conformity of goods, set forth in the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135) remain unaffected.

Art. 11. Withdrawal
1. In accordance with applicable legal provisions, the buyer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
2. In the case of multiple purchases made by the buyer in a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.
3. Users wishing to exercise their right to withdraw from the purchase must send an email, indicating their order number and name, to:
info@sacadranca.com
4. The buyer must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract.
5. The goods must be returned to:
Coletta Michela
Via Bruciapecore, 29
47122 Forlì (FC)
Italy
6. The goods must be returned intact, in their original packaging, complete in all their parts, and with the accompanying tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the returned products within a maximum of 2 business days, including any shipping costs if the item is defective or due to an error on the site's part.
7. The Customer is required to return the goods to Sacadranca without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the Customer returns the goods before the 14-day period expires. The direct cost of returning the goods will be borne by the Customer. The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
8. The right of withdrawal will not apply if Sacadranca's services and products are included in the categories set out in Article 59 of Legislative Decree 206/2005.
9. The website will process the refund using the same payment method chosen by the buyer during the purchase process. In the case of payment by bank transfer, and if the buyer wishes to exercise their right of withdrawal, they must provide their bank details: IBAN, SWIFT, and BIC, if necessary for the refund.

Art. 12. Data processing
1. The buyer's data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to art. 13 of Legislative Decree 30 June 2003 and art. 13 of EU Regulation 2016/679 (Privacy Policy).

Art. 13. Intellectual property rights
1. All trademarks (registered or otherwise), as well as any and all intellectual property, distinctive signs or names, images, photographs, written or graphic text, and more generally any other intangible asset protected by international laws and conventions on intellectual property and industrial property, reproduced on the Site remain the exclusive property of Sacadranca and/or its licensors. Access to the Site and/or the execution of Purchase Agreements does not confer any rights to the Customer therein. Any use, even partial, of the same is prohibited without the prior written authorization of Sacadranca, which reserves all related rights exclusively.

Article 14. Contacts
1. Any information requests may be sent by email to the following address: info@sacadranca.com, by telephone to the following number: +39 392 1122539, and by post to the following address:
Via Bruciapecore,29;
47122 Forlì (FC)

Art 15. Applicable law and competent court
1. These General Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any mandatory prevailing law of the buyer's country of habitual residence. Consequently, the interpretation, execution, and termination of the General Conditions of Sale are subject exclusively to Italian law.
2. Any disputes arising from or related to the same shall be resolved exclusively by the Italian judicial authorities. Specifically, if the buyer is a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same, in accordance with applicable law.

These conditions were drawn up on 06/18/2018.